Customer Base, Marketing, Voice of Customer and White Paper

4 Ways to Utilize Contact Center Data to Improve the Customer Experience

inmoment

SEPTEMBER 6, 2018

Create reporting that includes all customer touchpoint data. There’s website data on one server, marketing and sales data on another, and our contact center data stored in yet another server. Many of our clients import data into the InMoment system and pair it up with voice of customer feedback.

Contact Center

Contact Center Data Customer Experience Touchpoint

4 Reads That Will Help You Prove CX ROI

InMoment XI

NOVEMBER 2, 2021

Customer Acquisition Customer Retention Cross-sell & Upsell Cost Reduction. #1: 1: Customer Acquisition. A well-built voice of customer (VoC) program enables organizations to anticipate what new customers are seeking in a brand and thus be ahead of the curve.

ROI

ROI Customer Retention Infographics eBook

Customer Experience Update

4 Ways to Utilize Contact Center Data to Improve the Customer Experience

4 Reads That Will Help You Prove CX ROI

Webinars

Stay Connected