CSM Magazine
FEBRUARY 19, 2024
With sports betting becoming increasingly popular in such a short amount of time, many sportsbooks have had to learn fast about how to deliver the best possible experience for their customer base. Customer service is integral to this experience and operators must strive to achieve an extremely high standard.
Call Experts
OCTOBER 5, 2023
Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.
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Call Experts
APRIL 8, 2024
Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.
Magellan Solutions
AUGUST 14, 2020
When your customer base is large enough, you can also develop a multichannel strategy to give your customers the option to contact you using their preferred method. Take advantage of these new technologies to engage customers and address their issues with your brand. But don’t forget to maximize the power of omnichannel.
Steve DiGioia
OCTOBER 15, 2019
While some managers are free spirits and give great leeway to their team to do as they see fit to service the customer. If your business has both types of managers, there is no way your service can be consistent. Guidelines and operational standards will vary depending on who is leading the team that day.
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