Customer Base eBook Magazine Self Service 
Solvvy
JUNE 17, 2021
When it comes to automated, personalized support, reading subscription service Scribd knocks it out of the park. Scribd’s platform offers access to the best ebooks, audiobooks, magazine articles, documents, and more for over a million people around the world. By engaging Solvvy, Lose It!
ChurnZero
MARCH 27, 2020
” As New York Magazine shares , during a postmortem, a Microsoft employee attributed Clippy’s fatal flaw to being “optimized for first use”—only taking into account novice Microsoft users. Had Clippy targeted his help based on users’ behavior and engagement, his saga may have ended differently. Customer Success Around the Web.
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