Talkdesk

SEPTEMBER 18, 2020

Foster a great culture This is the most important aspect in the success of managing remote support teams. As a CX leader, you must foster a culture of sharing experiences, knowledge and best practices to keep agents motivated. Prepare a list of desired outcomes and work accordingly to achieve them.

Self Service 116

Self Service Management Net Promoter Score Average Handle Time 116

NobelBiz

FEBRUARY 14, 2023

Without measuring the efficiency of a CRM strategy, it isn’t easy to know whether the system is delivering a positive return on investment and if it is providing the desired outcomes. This helps ensure that the strategy delivers the desired outcomes and provides a positive return on investment.

Contact Center 52

Contact Center CRM Measurement Strategy 52

ProProfs Chat

APRIL 17, 2020

4: Net Promoter Score (NPS). #5: 5: Customer Satisfaction Score. #6: 11: Customer Health Score. #12: 12: First Contact Resolution Rate. #13: 14: First Response Time. #15: 4: Net Promoter Score (NPS). How to Measure Net Promoter Score?

Metrics 95

Metrics Measurement Customer Success Net Promoter Score 95

Pointillist

JULY 25, 2018

Build Organizational Readiness for Customer Journey Analytics Customer journey analytics is worth all the time, effort and resources you invest in it, but to get its full potential you have to integrate it seamlessly within your organization. This integration goes far beyond technology and data and involves your people and culture.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43