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How to Optimize your eCommerce Store Customer Experience for the Mobile-First Index

Second to None

Mobile devices have become a ubiquitous aspect of American consumer culture. It’s no wonder then that as customer habits transitioned further towards mobile, Google answered. The best eCommerce brands are completing mobile-first indexing when designing their digital brand experience.

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Net Promoter Score® 101: The Complete Guide

Lumoa

Many companies panic: customer research is commissioned, task forces established, and people start to read the feedback just to understand what is going on. The “why”-question is the golden source for your customer experience management. . ” When to ask feedback? ” — Diane Magers, CEO of CXPA.