How to Optimize your eCommerce Store Customer Experience for the Mobile-First Index

Second to None

Charlie is the co-founder and CEO of Kite. He is a mobile advocate with over ten years of industry experience. Mobile devices have become a ubiquitous aspect of American consumer culture. The move to mobile is an integral part of these journeys.

The Powerful Impact of a Great Social Media Reputation

Second to None

Creating a lasting impression in the minds of your target customers can be a daunting task for brands across different industries. The ubiquitous nature of the internet has led to more competition for consumer attention than ever before, making it essential that your brand is crafting an intentional digital identity to use in tandem with your existing in-store reputation. Our solutions are developed on the basis of solid research and statistical science.

Net Promoter Score® 101: The Complete Guide


83% of customers would trust recommendations from the people they know : colleagues, family, friends, etc. That time, customer experience management was still unknown to the most of the business doers. ” — Diane Magers, CEO of CXPA.