ClientSuccess

DECEMBER 27, 2022

Utilize analytics and metrics to measure customer success and identify areas for improvement. Creating a Customer Success Journey Map is not only an essential tool for keeping customers engaged, but it can also be the difference between achieving long-term success or falling short of customer expectations.

Customer Journeys 52

Customer Journeys Customer Success Tips eBook 52

ClientSuccess

FEBRUARY 27, 2018

While it can be easy to onboard a customer and keep them stuck in a ‘customer-only lane,’ it’s important to realize that all departments have something unique to share with customers, and because of this the customer journey must travel between departments. What made the customer decide to renew?

Customer Journeys 40

Customer Journeys Metrics Case Study Customer Satisfaction 40

ClientSuccess

MARCH 27, 2017

The health score of a customer account is one of the most important metrics to consider. It brings together product usage, customer engagement, satisfaction, and overall likelihood to renew. eBook: Customer Success as a Culture: Customer Success Leaders Edition.

Customer Success 46

Customer Success Net Promoter Score NPS Metrics 46