Natalie Petouhof
FEBRUARY 2, 2016
Abinash Tripathy, CEO and co-founder at Helpshift said, “At Helpshift our goal is to bring Customer Relationship Management (CRM) into the post-PC era said this data proves the value of in-app customer support. Just as other technology is evolving, so too is CRM and customer support.
Natalie Petouhof
MAY 27, 2016
The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Tricia Morris
FEBRUARY 19, 2016
Here is a collection of 16 statistics shaping customer service for today and tomorrow: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 60% of consumers have higher expectations for customer service now than they did just one year ago.
Eptica
AUGUST 5, 2016
Here are seven areas they should focus on when picking the right email technology for their customer service needs: 1. Centralized knowledge base Fast access to the right information is at the heart of email customer service success. Make sure that your system is able to automate these without agent involvement.
Comm100
FEBRUARY 6, 2018
Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Business Seeks All-in-One Customer Service Software. Business Seeks Social Media Software with Integrated Social CRM.
Expert insights. Personalized for you.
40 
Let's personalize your content