ShepHyken

DECEMBER 3, 2021

He shares the four key areas that lead to elevated customer experiences while growing rapidly. In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Voice of Customer.

Customer Experience 139

Customer Experience Net Promoter Score Self Service Effort Score 139

Thematic

DECEMBER 9, 2019

After some sight-seeing we needed to get back to our hotel and we weren’t anywhere near public transport. This affects all aspects of operating a business: · Talent and customer acquisition. Employee and customer onboarding. · Why a traditional Voice of Customer program won’t help with digital transformation.

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. She is also a published author on customer service trends and best practices.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. She is also a published author on customer service trends and best practices.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130