CRM, Culture and Customer Philosophy - Customer Experience Update

Customer Experience: Summing Up 2014

Maz Iqbal

DECEMBER 27, 2014

Before we move ahead, I do wish to make one general point: the default is that of poor customer experience and this is so because the world has been setup without adequate consideration of experience based customer needs. In my view, this is particularly so in nations-cultures with a strong Protestant-Calvinist influence.

Customer Experience

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What Does It Take To Shift To A Human-to-Human Way Of Doing Business?

Maz Iqbal

JULY 30, 2014

Filed under: CRM , Culture , Customer Experience , Customer Philosophy , Leadership / Change / Transformation , Uncategorized Tagged: CRM , customer experience , customer service , human to human , quality , strategy. I wish you well and look forward to being in communication after the holiday.

Customer Philosophy

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Customer Experience Update

Customer Experience: Summing Up 2014

What Does It Take To Shift To A Human-to-Human Way Of Doing Business?

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