Course, Customer Insights, Customer Voice and Return on Investment

Seeking a New VOC Vendor? Here’s How to Make the Transition

CloudCherry

JANUARY 22, 2020

Even if the solutions in place aren’t delivering the desired return on investment, and even in the face of vendor incompetence, the prospect of switching vendors may appear more costly and disruptive than sticking with the existing solution and hoping it eventually works to the company’s advantage. 2010) Voice of the Customer.

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From Build to Integration: The Essentials of a Successful VoC Program

CloudCherry

JANUARY 21, 2020

The good news is that most companies recognize the value of VoC and have taken the first steps into collecting open-ended feedback from customers. As KPMG notes, “Any approach to listening to the customer voice is better than not listening to it.” Reaping the Rewards of Voice of the Customer Excellence.

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Seeking a New VOC Vendor? Here’s How to Make the Transition

From Build to Integration: The Essentials of a Successful VoC Program

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