ClearAction

AUGUST 29, 2015

Also, desktop dashboards showing real-time customer survey feedback are commonplace among a variety of managers in most companies, empowering them to follow-up about dissatisfaction and address issues specific to each manager's use case. Solving issues within one manager's domain at a time helps chip away at problems.

ROI 48

ROI Omni-Channel Customer Experience Employee Engagement 48

PeopleMetrics

AUGUST 25, 2015

It helps you understand whether your crew is engaged in their work and understands your direction. You can then take steps to grow employee engagement and help them deliver an improved customer experience. Chart your course with long-term customer experience strategies.

Customer Centricity 48

Customer Centricity How To Competitive Advantage Culture 48

Verint

SEPTEMBER 7, 2017

We took steps to streamline the registration process, which also served as the focus in our employee engagement plans. Our strategy here is simple: How our employees are feeling affects the customer experience. Be creative to keep employees engaged. Brainstorm ways to warm the welcome.

Conference 25

Conference Customer Journeys Employee Engagement Effort Score 25