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Tales of Customer Experience: The Good, The Bad, And The Ugly?

Maz Iqbal

giffgaff, as a matter of course, sends extra SIMs to members. AND I was informed that I could get a replacement SIM activated immediately instead of waiting for one to arrive in a couple of days. By getting hold of and activating an existing giffgaff SIM – one that had not been activated to date. How is that possible?