Tales of Customer Experience: The Good, The Bad, And The Ugly?
Maz Iqbal
NOVEMBER 13, 2014
giffgaff, as a matter of course, sends extra SIMs to members. The starting point for customer-centricity is authentic care for one’s customers. In so doing, these folks will make it easy and enriching for customers to do business with that organisation. How is that possible? What is unconcealed here?
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