Course Customer Connectedness Interaction Measurement 
Clicktools
MAY 18, 2017
Customer Connectedness : Infuse customer insight across the organization. The C-suite and other managers must adopt and rely on the same systems that employees use day-to-day in order to share a consistent internal experience, which of course, then drives a more consistent external (customer) experience.
Experience Matters
JANUARY 6, 2015
As you can see in our video Driving CX Transformation , the blueprint for a customer-centric culture is based on what Temkin Group calls the four CX core competencies : Purposeful Leadership , Compelling Brand Values , Employee Engagement , and Customer Connectedness. Voice of the Customer Renovations.
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