Contact Center Guidelines Handbook Management 
COPC
FEBRUARY 15, 2024
BACKGROUND The COPC Standards Committee is a group of industry leaders composed of the largest buyers and providers of customer experience (CX) operational services, including contact center support. This powerful technology is becoming integral to customer service frameworks, especially in contact center operations.
Kustomer
SEPTEMBER 6, 2018
Michael is the Principal and founder of the consultancy The Pace of Service , which helps organizations to realize the full benefit of Customer Service, Social Business, Business Process Management, and People Leadership. Every management book will tell you that you need to empower your associates.
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