Contact Center First Call Resolution Innovation Virtual Call Center 
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NOVEMBER 11, 2016
The reports also suggest that the efficiency of contact centers have gone low and only 52% of customers were provided with a plausible solution on the very first attempt. When Karl reaches for customer support, first call resolution becomes a really necessary part of the conversation. I can do it myself.
NobelBiz
AUGUST 11, 2022
Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. Why CCaaS flexibility is so important for call centers?
NobelBiz
MAY 24, 2022
In the post-covid era, the contact center sector has altered dramatically. Managing call center agents remotely has become a true challenge for the industry. In this article, discover 5 tips to manage remote call center agents successfully. Individual follow-up is also required.
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