Contact Center Employee Experience Exceptional Customer Service Wait Times 
InMoment XI
FEBRUARY 8, 2024
As you look to improve your business, consider contact center optimization. This will improve your business by enhancing operational efficiency, elevating customer satisfaction, and fostering a more agile and responsive customer service environment. What is Contact Center Optimization?
Playvox
JANUARY 25, 2024
Does your contact center “talk the customer talk” but sometimes gets stuck when it comes to matching up customer expectations with service and support delivery by your agents? Therefore, workforce optimization strategies should be front and center to your business goals.
ShepHyken
OCTOBER 1, 2023
So, if you look at the total AHT, it includes wait time, phone time, and task time. Total experience transformation: Five strategies for a seamless customer and employee experience by Ron Shamah (Fast Company) Employee and customer experiences have an inherent overlap—one does not exist without the other.
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