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How Contact Center Optimization Can Improve Your Bottom Line

InMoment XI

As you look to improve your business, consider contact center optimization. This will improve your business by enhancing operational efficiency, elevating customer satisfaction, and fostering a more agile and responsive customer service environment. What is Contact Center Optimization?

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Workforce Optimization: What It is and Why You Need It

Playvox

Does your contact center “talk the customer talk” but sometimes gets stuck when it comes to matching up customer expectations with service and support delivery by your agents? Therefore, workforce optimization strategies should be front and center to your business goals.

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Top 5 Customer Service & CX Articles for Week of October 2, 2023

ShepHyken

Total experience transformation: Five strategies for a seamless customer and employee experience by Ron Shamah (Fast Company) Employee and customer experiences have an inherent overlap—one does not exist without the other. My Comment: Are you making changes in your contact center (or plan to)?

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Evolution of Customer Experience in E-Commerce 2023

Lumoa

In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways.

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Harmonizing Customer and Employee Insights

Cyara

In 1909, London department store owner Harry Selfridge coined the term " The Customer is Always Right " to signify that his store would consistently deliver excellent service to customers. He also believed it would better inspire his employees to provide exceptional customer service.

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10 Best Customer Service Books You Need To Read In 2018

Call Center Pros

There is no better and faster path to create exceptional customer service than by learning from those who have done it successfully before. If you want your business to grow and excel in customer service, this post is for you! There are so many opportunities to grow your knowledge!

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29 Customer Service Training and Coaching Tips

Stella Connect

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth.