The Real Cost of Outsourced Technical Support and Its Advantages
Magellan Solutions
SEPTEMBER 29, 2021
Whether you hire in-house customer support for inbound or outbound contact center services or pay for outsourced IT call center services , you are paying each agent’s hourly rate, salary, training, and perks. . They say that it’s expensive and has no advantages. Is that true? Let’s find out.
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