NobelBiz

OCTOBER 31, 2023

To put things in perspective, let’s first look at some statistics showcasing the importance of customer support: According to Email Analytics , 77% of customers are more likely to share a positive experience with brands. Timing is not just a skill; it’s the heartbeat of outstanding customer support. Don’t miss it!

Call Center 104

Call Center Contact Center Software Contact Center Social Media 104

NobelBiz

JULY 25, 2023

. – Christian Montes, Executive Vice President of Client Operations @NobelBiz The Multifaceted Channels of Interaction In a contact center, customer interactions unfold across a myriad of channels, each holding a unique treasure trove of insights. Live Webchat : Instant messaging platforms on websites or apps.

Interaction 98

Interaction Analytics Call Center Contact Center 98

NobelBiz

FEBRUARY 21, 2023

If you haven’t already, thank your delighted clients by giving them a proposal for a loyalty program or a sponsorship program to keep them loyal. NobelBiz Omni+ is a Cloud Contact Center Solution that integrates all communication channels (phone, social media, webchat, and SMS) into a unified platform.

Customer Satisfaction 52

Customer Satisfaction Measurement How To Call Center 52

Comm100

JUNE 13, 2018

Live chat provides businesses with valuable sales and customer service opportunities that aren’t possible through any other channel. During the holiday season, many contact centers experience high call volumes. This results in longer wait times and negatively impacts the customer experience.

Tips 136

Tips Self Service e-support Social Media 136