NobelBiz

OCTOBER 31, 2023

Timing is not just a skill; it’s the heartbeat of outstanding customer support. In the contact center world, every second counts, and a well-timed response can turn an inquiry into a loyal customer. From sentiment analysis to agent impact, discover the future of contact centers. Don’t miss it!

Call Center 104

Call Center Contact Center Software Contact Center Social Media 104

NobelBiz

FEBRUARY 21, 2023

If you haven’t already, thank your delighted clients by giving them a proposal for a loyalty program or a sponsorship program to keep them loyal. NobelBiz Omni+ is a Cloud Contact Center Solution that integrates all communication channels (phone, social media, webchat, and SMS) into a unified platform.

Customer Satisfaction 52

Customer Satisfaction Measurement How To Call Center 52

NobelBiz

JULY 25, 2023

It’s a game-changer that empowers us to create remarkable experiences and build genuine, lasting relationships with our valued customers. From phone calls to live chats, and emails to social media interactions, these multifaceted channels paint a vivid picture of customer needs, preferences, and sentiments.

Interaction 98

Interaction Analytics Call Center Contact Center 98

Comm100

JUNE 13, 2018

Live chat provides businesses with valuable sales and customer service opportunities that aren’t possible through any other channel. During the holiday season, many contact centers experience high call volumes. This results in longer wait times and negatively impacts the customer experience.

Tips 133

Tips Self Service e-support Social Media 133