Conversations with Kustomer Podcast: Are You Doing Agent Empowerment All Wrong? Featuring Michael Pace
Kustomer
SEPTEMBER 6, 2018
He’s also the President of the Northeast Contact Center Forum , which puts on quarterly events for contact center and customer experience professionals. Use examples of what is in scope and what should remain out of scope. Discuss Possible Outcomes: Have a discussion about if something did go wrong.
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