Remove Contact Center Remove Customer Service Representative Remove Examples Remove Handbook
article thumbnail

Conversations with Kustomer Podcast: Are You Doing Agent Empowerment All Wrong? Featuring Michael Pace

Kustomer

He’s also the President of the Northeast Contact Center Forum , which puts on quarterly events for contact center and customer experience professionals. Use examples of what is in scope and what should remain out of scope. Discuss Possible Outcomes: Have a discussion about if something did go wrong.