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Conversations with Kustomer Podcast: Are You Doing Agent Empowerment All Wrong? Featuring Michael Pace

Kustomer

He’s also the President of the Northeast Contact Center Forum , which puts on quarterly events for contact center and customer experience professionals. If you provide scripted and/or automated responses to customers, they will repay you with the equal amount of passion.

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The Essential Guide to Customer Service Outsourcing

Magellan Solutions

So you do not have to worry if you are losing money on unattended customers. Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . It is for this reason that companies invest in customer service. .