Contact Center Customer Service Representative e-support Insurance 
Call Experts
NOVEMBER 4, 2021
As more companies are using internet presence to handle support , the world of outsourced customer service is becoming more popular. Customer service partners give you the ability to have a helpdesk phone number without worrying about staffing, hours, or other time-consuming and expensive operational endeavors. .
ViiBE Blog
JANUARY 19, 2022
Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home.
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ViiBE Blog
JANUARY 19, 2022
Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. 89% of service leaders forecast 30% to 80% of their workforce will still be working from home two years from now. Such incidents can easily result in customer churn. Read now 2.2.
Kustomer
SEPTEMBER 6, 2018
He’s also the President of the Northeast Contact Center Forum , which puts on quarterly events for contact center and customer experience professionals. R-E-S-P-E-C-T: Have the respect for your associates to treat them like adults. Sounds a lot like empowerment, but with some real power.
TechSee
APRIL 30, 2019
Kevin and Beth are planning their honeymoon to Hawaii and need to choose a travel insurance provider. They call Company A and wait on hold for seven minutes before speaking with a customer service representative. Out of frustration, Kevin and Beth contact Company B. Lower overall support costs.
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