Top 50 Customer Service Leaders – Best Customer Experience Influencers
Storyminers
JULY 6, 2020
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. His latest book is The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets.
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