The Need for Customer Experience is Based on Science Not Myth
Natalie Petouhof
JULY 26, 2016
And they are consistent regardless of the type of device, application, or connection a customer is using. In fact, that’s key to where customer expectations come from thus important to capitalize on. i] The Concept of Flow: Handbook of Positive Psychology, Nakamura, J. i] [link]. [i] 116(2), Sep 1994, 220-244.
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