Contact Center Customer Expectations Customer Focused First Call Resolution 
NobelBiz
JULY 4, 2023
These are instrumental in enhancing agent utilization, customer experiences and shaping business strategy. AI in the context of the contact center world isn’t really a ‘wow’ feature anymore. In the era of data overload, AI-powered Automated Interaction Summaries emerge as a game-changer for call centers.
Integrity Solutions
SEPTEMBER 28, 2023
To create a true customer service culture where, by definition, customer needs are not just met but exceeded, customer-facing teams need to view customer service and sales as one and the same. Customers expect to have their needs and opportunities looked out for. WHAT IS EXCELLENT CUSTOMER SERVICE?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Eptica
APRIL 25, 2019
Date: Thursday, April 25, 2019 Author: Pauline Ashenden - Marketing Manager 5 top priorities for today’s contact centers. Author: Pauline Ashenden - Marketing Manager The last 25 years have seen the rise of contact centers, both within organizations and in the public mind. Published on: April 25, 2019.
Verint
DECEMBER 13, 2017
A question being asked within many organizations is—how can we deliver better customer experiences? What solutions should we invest in to help achieve customer experience goals and meet customer expectations? The benefits could include improved average handle time, first call resolution, reduced after-call work time, etc.,
Verint
SEPTEMBER 29, 2017
The committee works closely with me and our CX Catalyst network to improve customer processes within professional services. Our vice president of customer support has set up CX training for her teams. The training focuses on how to meet customer expectations by being proactive and striving to make it easy to do business with us.
Expert insights. Personalized for you.
52 
Let's personalize your content