Contact Center Customer Engagement Customer Experience Management Mobile Customer Service 
ProProfs Chat
MAY 6, 2020
Customer Experience Training Success Statistics. 60% of companies have expanded their focus on contact center efficiency, while 65% of contact centers track their efficiency efforts. (Source: Call Miner ) Tweet this. 36% of organizations aim to improve agent, desktop, and CRM experiences in 2019.
SmartKarrot
FEBRUARY 16, 2022
According to 71% of consumers, customer service at large organizations has stayed the same or gotten worse in the past few years. 38% of respondents of a recent survey on CX, enhancing service levels is the top aim for contact centers in 2022. How are B2B companies driving customer experience?
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