Talkdesk

JULY 11, 2017

Here’s more information on our new partners and what their tools bring to Talkdesk contact centers: Ytica. Ytica for Talkdesk is a reporting and analytics solution that provides out-of-the-box dashboards and reports that help you run your contact center. These solutions will be available in AppConnect soon.

Call Center 41

Call Center Contact Center Customer Confidence ROI 41

ShepHyken

NOVEMBER 14, 2016

Each week I read a number of customer service articles from various online resources. ROI’s on the Prize: Twitter Links Social Customer Care and Willingness to Pay by Lia Winograd. Where Customer Service is Failing: Top Priorities For Your Contact Center [Research] by Sharpen.

Omni-Channel 48

Omni-Channel Customer Service Trends Contact Center 48

Comm100

NOVEMBER 13, 2022

Chatbots can also reduce manual work and improve efficiency by automating a significant portion of frontline customer service requests. Find out how much money a chatbot could save your organization with our Chatbot ROI Calculator. Generates substantial ROI through lower service costs. Immediate support.

Chatbots 130

Chatbots Software Self Service Wait Times 130