Contact Center Customer Care Customer Voice Return on Investment 
Stella Connect
MAY 11, 2017
Approximately half of those 1,000 customers have completed follow-up feedback requests (you read that right: a 50% response rate ). Talk about a return on investment. It even has the power to turn the contact center from a cost center into a profit center by closing the service-sales gap.
Thematic
NOVEMBER 13, 2018
We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? This can be social media messages, online reviews and text analytics used for customer care interactions. But how do you do it well?
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