The #1 Reason Most Voice-of-Customer (VoC) Data Are Wasted
Stella Connect
MAY 11, 2017
Approximately half of those 1,000 customers have completed follow-up feedback requests (you read that right: a 50% response rate ). Try Stella Connect out for yourself to see how we can help your service recovery). It even has the power to turn the contact center from a cost center into a profit center by closing the service-sales gap.
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