Beyond Omnichannel: How 3 Brands Deliver State-of-the-Art CX for Modern Consumers
UJET
OCTOBER 22, 2020
ByNext, and Instacart are using this simple focus on customer experience to drive big wins. More than half of all ecommerce sales are expected to come from a mobile device by 2021. So when a customer called asking for an order update, ByNext knew they absolutely had to deliver quick answers through a hassle-free process.
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