TechSee

OCTOBER 9, 2018

Adopt an omni-channel approach: To enhance customer satisfaction, more and more companies are providing a seamless omni-channel customer experience by delivering an integrated and frictionless transition between multiple touchpoints—including the web, voice, chat, messaging, video, email, and of course, social media. .

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

BlueOcean

JANUARY 9, 2018

Forget AI being the future of the contact center. AI is the now of the contact center. Artificial intelligence in the contact center is one significant piece of the puzzle that is omni-channel customer service. What Does AI Customer Service Look Like?

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

NobelBiz

JANUARY 10, 2021

For some time now, Chatbots have become famous in contact centers. It is an artificial intelligence tool that can be described as a virtual agent. As a result, a Chatbot is presented as a real solution for improving customer experience in a call center. First of all, it should address the issue of availability.

Call Center 52

Call Center Chatbots Virtual Agent Contact Center 52

TechSee

MARCH 19, 2019

Hire some agents, train them, and use standard contact center KPIs to measure how well they perform. With many of these channels and tools enabling self-service, old-school KPIs are no longer sufficient. Complex calls take longer, of course. Once upon a time, measuring customer service success was straightforward.

Self Service 146

Self Service Metrics Contact Center Virtual Agent 146

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center

NobelBiz

JANUARY 10, 2021

Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. What are its advantages for contact centers? Why do call centers need a chatbot? How does a chatbot function? What is a chatbot?

Contact Center 52

Contact Center Chatbots Virtual Agent Call Center 52

Kustomer

JUNE 10, 2021

A holistic approach to CX doesn’t stop simply at omnichannel communication. Gabe’s sidekick and 20 years CRM contact center life. Formerly was the Vice President and GM of the contact center business at Cisco and prior to that, I was actually CEO of a cloud contact center company called Serenova.

Contact Center 97

Contact Center Consumers Interaction CRM 97