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The Paradigm Shift of Remote Support and the Future of Field Service Delivery

TechSee

NOVEMBER 3, 2020

Today’s remote support is fully integrated within the contact center workflows, enabling remote technicians and contact center agents to collaborate together to provide faster and more efficient service. View our webinar on this topic for a deeper look at the changing landscape of field service organizations.

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Essential Pain Points in Call Center Management – Part 2

NobelBiz

OCTOBER 17, 2023

Volume Overload: With every call, chat, email, and social media interaction, the amount of data generated can be overwhelming, making it difficult to identify what’s important. The call center’s existing tech infrastructure doesn’t support regional data storage, putting them at risk of non-compliance.

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