Hyper Efficiency: The Next Frontier in Contact Center Operations Management
NobelBiz
APRIL 18, 2023
CSAT is based on the customer’s emotions, as opposed to the NPS, which is intended to provide a more reasonable perspective. According to a Gartner report, AI-driven automation can reduce call volumes by up to 70%, allowing agents to concentrate on high-value interactions. Pride in doing a good job (also 64 percent).
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