TechSee

NOVEMBER 3, 2020

Together, these drivers ensure that the future of field service will focus heavily on remote support. Especially today, when effort is so closely tied with safety, field services are taking the opportunity to provide effortless, safe interactions using remote support methods. Advances in field service technology.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

Talkdesk

FEBRUARY 5, 2018

Editor’s Note: This piece was originally written by Brian Cantor, Digital Director and Principal Analyst at CCW, for CCW and Talkdesk’s Special Report: Agent Performance. Many have, however, reached a consensus regarding its likely impact on contact center workflow.

Self Service 40

Self Service Contact Center Workflow Contact Center Report 40

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. A well-calibrated IVR system is the cornerstone for intelligent contact center automation.

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

OCTOBER 17, 2023

Contact Center Data Analytics In today’s data-driven world, call centers generate vast amounts of data from every interaction. Volume Overload: With every call, chat, email, and social media interaction, the amount of data generated can be overwhelming, making it difficult to identify what’s important.

Call Center 59

Call Center Management Contact Center Contact Center Software 59