Contact Center Workflow, Employee Engagement and Innovation

The Paradigm Shift of Remote Support and the Future of Field Service Delivery

TechSee

NOVEMBER 3, 2020

With 61% of customers today reporting that they would avoid technician visits unless strictly necessary (based on an October 2020 survey ), innovative field service organizations have been turning to remote support alternatives in lieu of face-to-face visits. enhanced employee engagement. Pandemic-driven need for safety.

Contact Center Workflow

Contact Center Workflow Self Service Contact Center Social Media

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

APRIL 18, 2023

For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.

Contact Center

Contact Center Call Center Management Gamification

Customer Experience Update

The Paradigm Shift of Remote Support and the Future of Field Service Delivery

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

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