Contact Center Workflow, Customer Satisfaction, Employee Engagement and Innovation

The Paradigm Shift of Remote Support and the Future of Field Service Delivery

TechSee

NOVEMBER 3, 2020

With 61% of customers today reporting that they would avoid technician visits unless strictly necessary (based on an October 2020 survey ), innovative field service organizations have been turning to remote support alternatives in lieu of face-to-face visits. reduced customer effort. enhanced employee engagement.

Contact Center Workflow

Contact Center Workflow Self Service Contact Center Social Media

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

APRIL 18, 2023

The percentage of client complaints handled or resolved by your agents at the first point of contact. FCR = (Total Resolved Cases / Total Number of Cases) x 100 Customer Satisfaction (CSAT) The Customer Satisfaction Score is a popular metric call centers use to assess buyer satisfaction.

Contact Center

Contact Center Call Center Management Gamification

Customer Experience Update

The Paradigm Shift of Remote Support and the Future of Field Service Delivery

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

Webinars

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