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Visual Automation: Boost Agent Productivity with Smart Eyes

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Alternatively, customers can visually interact with AI-powered assistants in self-service mode, alleviating pressure on human agents.

Self Service 111
Self Service Contact Center Net Promoter Score Contact Center Workflow 111
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Agent Performance in an AI Driven World

Talkdesk

FEBRUARY 5, 2018

Many have, however, reached a consensus regarding its likely impact on contact center workflow. They will still have a full docket of interactions to manage. This new contact center normal is not eliminating the need to deliver engagement that is simultaneously quick and complete.

Self Service 40
Self Service Contact Center Workflow Contact Center Report 40
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