NobelBiz

APRIL 18, 2023

The percentage of client complaints handled or resolved by your agents at the first point of contact. FCR = (Total Resolved Cases / Total Number of Cases) x 100 Customer Satisfaction (CSAT) The Customer Satisfaction Score is a popular metric call centers use to assess buyer satisfaction.

Contact Center 52

Contact Center Call Center Management Gamification 52

AWS Machine Learning

SEPTEMBER 22, 2022

You can use targeted sentiment for business-critical processes such as live market research, producing brand experience, and improving customer satisfaction. This can provide targeted feedback for the film team, such as to exercise more diligence in script writing, but to consider the actors for future roles.

Social Media 66

Social Media Contact Center Analysis Hotels 66

NobelBiz

OCTOBER 17, 2023

Real-time Reporting In today’s dynamic call center environment, quick decision-making is crucial. Managers and supervisors often need up-to-the-minute data on call volumes, agent performance, customer satisfaction metrics, and other key performance indicators (KPIs).

Call Center 59

Call Center Management Contact Center Contact Center Software 59