Hyper Efficiency: The Next Frontier in Contact Center Operations Management
NobelBiz
APRIL 18, 2023
. – Bob Furniss, Senior Director, Global Salesforce at Slalom Gamification : Incorporate gamification techniques, such as point systems, badges, and leaderboards, to motivate agents and make learning fun. Agent turnover, monotony, and lack of engagement are some of the problems contact center managers have to deal with daily.
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