20 predictions for customer experience in 2020
Qualtrics
NOVEMBER 21, 2019
As the CX industry continues to mature, it’ll become more important to understand and measure the value of investments in CX and the ability to provide personalized interactions at scale. AI will drive up virtual agent adoption – and free up humans. CRM, ERP, HCM) work. We’ll get smarter at hiring for CX roles.
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