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Call Center Shrinkage : Strategies and Tools for Decision-makers

NobelBiz

You may address absenteeism by providing them with feedback on how to overcome their unhappiness with the work they’re performing. In addition to training and mentoring, you may put in place a rewards program to show your appreciation for the hard work your agents put in. Tiring, right?

article thumbnail

Call Center Shrinkage: Strategies and Tools for Decision-makers

NobelBiz

You may address absenteeism by providing them with feedback on how to overcome their unhappiness with the work they’re performing. In addition to training and mentoring, you may put in place a rewards program to show your appreciation for the hard work your agents put in. Tiring, right?