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Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value?

ShepHyken

How do you get your customers to keep coming back? The answer is to simply provide outstanding customer service. As a matter of fact, 97 percent of consumers say customer service is a big factor when it comes to brand loyalty. It’s about listening to customer feedback and actually implementing customer suggestions.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He is a New York Times #1 bestselling author and an international speaker on leadership, employee engagement, customer experience, customer loyalty, and consumer advocacy. She is a certified Customer Experience practitioner (CCXP) and a former Secretary of the Inter-Company Consumer Affairs Association.