Consumers First Call Resolution Online Experience Retail 
Responsetek
MAY 8, 2018
Customer Experience Management (CEM) is a methodology of measuring business performance based on the voice of the customer at all touch points in order to drive continuous customer-focused improvements. What aspects of the customer experience are most important to our organisation? INTRODUCTION. Industry Story – Strategy.
Pointillist
JUNE 15, 2018
For a grocery retailer, he says, 70% of active customers exhibit repeat purchase activity within a two-week period. In retail and eCommerce, the focus of retention is on creating engaged customers that return to shop with you again. Leading online wine retailer wine.com has put a lot of stock in analyzing end-to-end customer journeys.
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