Consumers, eBook, Guest Experience and Touchpoint

How Quick Service Restaurant Brands Can Drive Profitable Guest Experience Programs

InMoment XI

JULY 5, 2022

As of last year, close to 214 million reviews have been posted to Yelp, and 45% of consumers say they’re likely to read a business’ reviews there before visiting. Negative reviews (and word of mouth) can clearly cause quick service restaurants to lose some guests before they even walk in the door.

Guest Experience

Guest Experience Brands eBook Multi-Channel

4 Guest Experience Trends in the Restaurant Business: Engaged Employees, Third-Party Delivery and More!

inmoment

APRIL 22, 2019

However, while there are so many of these opportunities for restaurants, Technomic recently noted traffic ranges from flat to down year-over-year, restaurant growth is outpacing population growth, and on top of that, fewer consumers are spending money away from home—down 7% from 2000. Trend #2: The Importance of Engaged Employees.

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Guest Experience Trends Engagement Conference

Customer Experience Update

How Quick Service Restaurant Brands Can Drive Profitable Guest Experience Programs

4 Guest Experience Trends in the Restaurant Business: Engaged Employees, Third-Party Delivery and More!

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