Consumers Customer Service Representative Feedback Online Experience 
Innovative CX
JULY 1, 2020
Contacted one of your customer service representatives to place an order or resolve an issue? As CX professionals, we spend a lot of time collecting customer information, analyzing survey data, completing journey maps, creating process maps, using measurements to track our progress against established metrics and so on.
Second to None
JUNE 12, 2020
If this is not workable, employee feedback surveys are a brilliant method to capture sentiment across your organization. Gathering this feedback is important for a healthy and human relationship with your employees. This furthers the importance of treating your customers as humans across your digital platforms. Who are they?
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