Consumers Customer Satisfaction Mobile Customer Service Survey 
Tricia Morris
FEBRUARY 19, 2016
Customer expectations are changing and growing just as rapidly as the channels and technology consumers are empowered with to engage, encouraging (if not demanding) that brands and organizations embrace a strategy of non-stop, customer-centric adaptation. 2015 Aspect Consumer Experience Survey ).
Tricia Morris
MAY 18, 2015
For the first time in the history of Forrester Research’s North American Consumer Technographics Customer Life Cycle Survey , respondents now say they are using self-service FAQ pages on a company’s website more often than speaking with a live agent on the phone. 43% don’t ever review assisted service processes.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SmartKarrot
FEBRUARY 16, 2022
General customer experience statistics. Consumers who are satisfied spread the word and bring in new unsatisfied customers can cause damage to the brand’s image. With CX in mind, here are some general customer experience statistics – 89% of businesses compete primarily on the basis of customer experience (CX).
GetFeedback
MAY 9, 2018
Today, customer service goes beyond the call center. And with more and more customers doing their shopping online, it’s not just about the brick and mortar customer experience either. A consumer survey by Imprint Plus found that 32.5% 6 Ways to Provide Outstanding Mobile Customer Service.
Comm100
FEBRUARY 6, 2018
Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. Its mission is simple — help companies of all sizes provide quality customer experiences, regardless of channel. Bush Brothers and Company, and Land O’Lakes use this CRM), and more.
Expert insights. Personalized for you.
40 
Let's personalize your content