ShepHyken

NOVEMBER 14, 2022

It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Spend some time diving into this white paper, and you’ll appreciate the extra effort you might make to find the perfect partner to help you succeed.

Customer Service 71

Customer Service Loyalty Programs Loyalty Tips 71

Comm100

OCTOBER 8, 2016

White Papers. Give customers one-on-one attention. If your company has the resources, sometimes offering customers one-on-one attention with an agent can help establish a strong connection that might inspire a customer to stick around. Loyalty Programs. Make loyalty programs simple and easy.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

MARCH 31, 2018

Using the airplane’s internet, I checked to see if I would make my connection. It’s not about asking for business, it’s about delivering value and contributing to the overall customer experience. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com.

Social Media 87

Social Media Self Service Customer Service Marketing 87